Reports To

Manager

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all guests by taking orders, making recommendations when appropriate, processing payments, and serving food or beverages to customers at the counter or table. Also perform other duties in the areas of food and final order preparation including preparing beverages and arranging food items.

Activities & Responsibilities

Primary

  • o Promote, work, and act in a manner consistent with the mission of Nala Restaurants: dba Thai76, Surya Tiffins, One Mean Chicken
  • Must have a current and up-to-date State of Illinois Food Handlers permit.
  • Serve food, beverages, or desserts to customers.
  • Prepare bills for food and accept payment or make change.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

  • Take guests’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Order items needed to replenish supplies.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Set up dining areas for meals and clear them following meals.
  • Deliver orders from kitchens and pick up and serve food when it is ready for guests dining in or taking away.
  • Add relishes and garnishes to food orders, according to instructions.

Tools & Technology

  • Point-of-sale terminals and workstations
  • Carbonated beverage dispenser
  • Credit card processing machines
  • Ice dispensers
  • Ice-making machines
  • Telephone
  • Non-carbonated beverage dispenser
  • Personal computers
  • Touch screen monitors
  • Data base user interface and query software